What is myFisherTitus?
myFisherTitus offers personalized and secure online access to your Fisher-Titus medical record. It is an online tool that enables you to help manage and receive information about your health. You can:
- View your health history and doctor visit summaries.
- View lab test results.
- Communicate with your provider office.
- Request and schedule appointments.
What is a medical record?
Your medical records are the complete record of your medical history, such as vital signs, diagnoses, medications, treatment plans, medical progress notes, immunization dates, allergies, radiology results, and laboratory and test results. The privacy of your medical records is protected by HIPAA Privacy Rules.
Is there a fee to use myFisherTitus?
This is a free service offered to our patients.
What technology do I need to use myFisherTitus?
You need access to a device with Internet access, like a computer, tablet, or cell phone and an up-to-date Internet browser (such as Internet Explorer or Google Chrome).
How do I sign up?
There are three ways to sign up:
- Self-Enrollment: An easy way to sign up for the myFisherTitus portal is to visit https://fishertitus.iqhealth.com/self-enroll/ to enroll.
- Invitation to enroll: Patients who would like to access their health records online can be issued a myFisherTitus activation invitation from a Fisher-Titus office or the Fisher-Titus Medical Center. The provider office for medical center front desk registration team will assist you with this and will collect your email address.
- You will receive an email with a link that will allow you to log in and create your own username and password.
- Once created, your myFisherTitus username cannot be changed. Choose a username and password that is unique to you and easy for you to remember. Avoid using a username or password that is easy for others to guess, such as your first or last name.
- Fisher-Titus Health Information Management: You may visit or call Health Information Management at the Fisher-Titus Medical Center during normal business hours to set up access to myFisherTitus. The phone number for Health Information Management is 419-668-8101 Ext 6530.
A valid email address is needed to sign up. The email must be your own individual email address to initially sign-up as only one health record per email can be assigned. For example, a married couple that uses the same email address can only sign up one health record with that email address.
Can my spouse and I share one myFisherTitus account?
No, because of the sensitive nature of medical information, each adult must sign and submit a Patient Portal Registration Form and establish his/her own myFisherTitus account.
If I send a message to my provider’s office, when can I expect a reply?
Every attempt will be made to respond to your message within 2 business days. Do not use myFisherTitus for emergencies. If you feel you have an emergency, please visit the nearest emergency room or dial 911.
I cannot find my provider in the drop-down list to send a message to, what do I do?
The list of recipients in the drop-down list is determined by many factors. The system will look at the clinical visits you have had in the past year as well as future appointment within 90 days. Not all providers are available for you to send a message to. Please call your Fisher-Titus provider office number if you do not have the option to send a message.
When will my appointment be scheduled after I submit an appointment request?
If you use the online self-scheduling option available for the office, your appointment will be confirmed during your online session. An immediate confirmation will appear upon clicking submit to confirm your appointment.
If you request an appointment over email within the portal, every attempt will be made to accommodate your appointment request; however, at times, the date, time, provider and/or location that you select may not be available. The self-scheduling option, where available, will give you an instant confirmation. Otherwise, when requesting an appointment, allow up to 24 hours during the business week (Monday through Friday) to receive a confirmation of your appointment details. You will either receive a message through myFisherTitus or a phone call from a Central Scheduling Representative.
Do not use myFisherTitus for emergencies. If you feel you have an emergency, please visit the nearest emergency room or dial 911.
Who do I contact if I have further questions about using the myFisherTitus patient portal?
If you have any questions about myFisherTitus, please call the support line at 1-877-621-8014. Support is available 24/7.
When can I see my lab test results in myFisherTitus?
Your test results are released to your myFisherTitus account within 24 hours of completion of outpatient visit results.
Why are certain test results not shared electronically via myFisherTitus?
The patient portal will show most results. Some results are not viewable based on some insurance provider related restrictions and the ability to receive those result feeds back to our portal. For results you do not see, please call the healthcare provider office who ordered these tests for information and updates.
If some of my health information on myFisherTitus is not correct, what should I do?
Your myFisherTitus information comes directly from your electronic medical record. Please call our Health Information Management Department to correct any information at 419-668-8101 Ext 6530.
May I view another individual’s (such as a family member’s) information in myFisherTitus?
If you are legally authorized to view another person’s health information, their provider may give you access to myFisherTitus for that person, subject to the Terms found at https://fishertitus.iqhealth.com/terms.
Relating to minors various federal and state regulations prohibit sharing certain categories of sensitive information with anyone other than the patient. Many regulations prohibit sharing sensitive information about minors over the age of 13 with parents or legal guardians unless the minor patient has provided approval to through a proxy. To learn more about becoming a proxy to a minor aged 13-17, please call our Health Information Management Department to correct any information at 419-668-8101 Ext 6530.
Can I allow someone else access to my health information within myFisherTitus?
You may authorize a proxy or proxies to view and interact with myFisherTitus based on the specific privileges you’ve assigned. To learn more about setting up a proxy for your medical records, please call our Health Information Management Department at 419-668-8101 Ext 6530.
I forgot my password. What should I do?
The myFisherTitus portal has a “reset password” option on the log in page or you may call the myFisherTitus support line at 1-877-621-8014. Support is available 24/7.
Is there a fee to use myFisherTitus?
Can you send me a new activation email as I have lost it, let it expire or did not receive it?
Where can I update my personal information?
Personal information can be updated under the Account Settings tab within myFisherTitus.
How is myFisherTitus secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls his/her password, and the account cannot be accessed without that password. Further, myFisherTitus uses encryption technology for added security. Unlike conventional e-mail, all myFisherTitus messaging is done while you are securely logged on to our website.
I was logged out of myFisherTitus. What happened?
Protecting your privacy and security of your information is important to us. While logged into myFisherTitus, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out. We recommend that you log out of your myFisherTitus session if you need to leave your computer for even a short period of time.
My activation email does not work. What should I do?
Please call the portal support line at 1-877-621-8014. Support is available 24/7.
For your security, your activation code expires after 90 days and is no longer valid after the first time you use it. If it expires you will need to call the Health Information Management department at 419-668-8101 Ext 6530.