Bill & Financial Assistance
Paying for care shouldn’t feel complicated. Whether you’re making a payment or looking into financial assistance, you’ll find the support and answers you need right here.
Understanding Your Bill Information
Common Healthcare Billing Definitions
Coinsurance
The percentage of a covered health care service you pay after you’ve met your deductible.
Copay
A fixed amount paid for covered care at the time the service is provided.
Deductible
The total amount you pay out-of-pocket before your insurance begins covering expenses.t
In-Network Provider
A provider that is contracted with your insurance plan. Using an in-network provider usually results in lower costs for you.
Medicaid/Medicare
Government programs that offer health coverage to qualifying individuals based on income, age or disability.
Out-of-Pocket Costs
Any expense not reimbursed by insurance, including deductibles, copays and services not covered.
Prior Authorization
The approval you need from your insurance provider before receiving specific services.
Provider-Based Practices
Locations that are billed as departments of the hospital, which may result in two separate charges.
Self-Pay
Patients without insurance or those who choose not to use insurance and are responsible for their full bill.
Consolidated Billing
Hospital bills are now combined into one statement—even if services took place in multiple locations. This approach helps make the billing experience simpler and easier to track.
What isn’t included in consolidated billing?
Some services may still result in separate bills. These include emergency care, imaging services, and pain management, as those providers bill independently. You may receive additional bills from:
- Fisher-Titus Emergency Department: TeamHealth
- Fisher-Titus Pain Management: Pain Management Group
- Fisher-Titus Imaging Services: Firelands Radiology
Provider-Based Billing
For some outpatient services, you may see two charges—one for your provider and one for the facility. That’s because certain offices are billed as departments of the hospital. This applies to:
- Convenient Care
- Family & Internal Medicine
- Pediatrics
- Digestive Health
- General Surgery
- Urology
Your care and provider remain the same—only the way your insurance processes your bill may differ.
Financial Assistance
If paying for care is a concern, there are programs available to help. Financial assistance may be available based on your income, insurance status, and other factors. Patients who qualify may receive reduced or no-cost care for eligible services.
Financial Assistance Information
These documents can help you learn more about financial assistance and walk you through the application process.
Patients may also qualify for interest-free payment plans through AblePay.
Plain Language Summary
Financial Assistance PolicyFAQ
What is provider-based billing?
That billing model reflects services received in a hospital-affiliated setting. Even when care is delivered in a clinic or outpatient center, charges may include both a professional (provider) fee and a facility fee.
What is physician billing?
Some doctors are independent practitioners. You may receive separate bills for their services, such as radiology, anesthesia, emergency care or surgical consultations.
What is a Patient Financial Advisor?
Before a scheduled service, you may receive a secure text message with a cost estimate. It will show your estimated out-of-pocket responsibility based on your insurance plan and service details.
What is Physician Billing Information?
Doctors who provide care during your visit (including those in radiology, surgery or the emergency department) may bill separately from the hospital. Those bills are typically from independent practitioners.
What is a Patient Financial Advisor?
A secure text-based tool that allows you to review estimated costs before your appointment the PFA can help you make informed decisions about your care in advance.
Will my bill change under provider-based billing?
Depending on your insurance, out-of-pocket costs may differ. Charges are not increased. Any changes in cost reflect how your insurance provider processes bills under this model.
Who should I contact with questions about billing?
Call the billing department at 1-833-432-0045 for questions about charges. For details on financial assistance, call 419-660-2678 or 800-589-3862 ext. 6278 or 6279.