Welcome to the Patient Pavilion
You don’t have to go far for a moment of calm. Located inside the main hospital at Fisher-Titus, the Patient Pavillion includes the cafeteria, coffee shop, and gift shop—spaces designed to help you refuel, find something special, or take a peaceful pause. When you need a break, it’s all right here.
Address:
Fisher-Titus Medical Center
272 Benedict Avenue
Norwalk, OH 44857
Location Inside the Hospital: Park in Patient & Visitors Parking area C and navigate to the Patient Pavilion Main Entrance. Once inside, you’ll find the Shady Lane Café, Healing Grounds Coffee, and Giftique Gift Shop near the central lobby area. Follow directional signage or ask at the Information Desk for assistance.
Patient Pavilion Information
Shady Lane Café
A calm place to enjoy a meal and recharge.
Hours
Monday – Friday
Breakfast: 7:00 a.m. – 9:00 a.m.
Lunch: 11:00 a.m. – 1:30 p.m.
Dinner: 4:30 p.m. – 6:30 p.m.
Gift Shop
Gifts, cards, and everyday essentials to brighten someone’s day.
Hours
Monday – Friday
10:00 a.m. – 4:00 p.m.
Healing Grounds
Coffee, pastries, and grab-and-go snacks to help keep you moving.
Hours
Monday – Friday
6:30 a.m. – 2:00 p.m.
About Our Cafeteria, Gift Shop & Coffee Shop
The Patient Pavilion was created to give you space to step away, relax, and feel supported. Whether you’re grabbing a quick bite, finding a small gift, or just catching your breath, these spaces are here to make your time at Fisher-Titus a little easier.
A Taste of Home: Cafeteria Dining Options
Shady Lane Café serves hot meals, a full salad bar, and rotating daily specials. You’ll also find grab-and-go items available 24/7 with our Simply-To-Go station.
Gift Shop Essentials & Thoughtful Finds
The Gift Shop has something for every occasion—bouquets, cards, comfort gifts, and personal items. Staffed by Auxiliary volunteers, it’s a cheerful place to pick up what you need or surprise someone you care about.
Café Comforts: Fresh Brews & Light Bites
Healing Grounds offers Starbucks drinks, pastries, and snacks. Whether it’s your first stop in the morning or a quick break mid-day, you’ll find something to keep you going.
Frequently Asked Questions About the Patient Pavilion
Can I bring outside food into the hospital?
Yes. If you’re bringing food for a patient, please check with their care team for any restrictions.
Are vegetarian or allergy-friendly meals available?
Yes. Our cafeteria team can accommodate a range of dietary needs.
Can I send a gift to a patient from the Gift Shop?
Yes. We offer free delivery to patients and employees throughout the medical center, transitional care unit, Norwalk Memorial Home, and surrounding buildings. Call 419-660-2800 to place an order.
Where do the proceeds from the gift shop go?
Every purchase supports the Fisher-Titus Auxiliary, which funds equipment, services, and programs to improve patient care.
Who runs the gift shop?
It’s staffed by dedicated Fisher-Titus Auxiliary volunteers.
How can I volunteer at the gift shop or with the Auxiliary?
To learn more about volunteering, contact Maddi Woodard at 419-660-2556.
Do you sell flowers at the gift shop?
Yes. Petal Pushers by Mandy delivers fresh arrangements weekly, which are available for purchase and delivery to patient rooms.
Can I order flowers over the phone?
Yes. Call 419-660-2800 to place an order.
Is the cafeteria open to visitors?
Yes. You’re welcome to dine in or take a meal to a patient’s room.
Do you accept Starbucks gift cards at Healing Grounds?
Not at this time, but we accept other standard forms of payment.