Fisher-Titus Medical Center in Norwalk has been recognized as one of the Nation’s Most Wired, according to results of the 19th Annual Health Care’s Most Wired® survey, released on July 10 by the American Hospital Association’s (AHA) Health Forum. Fisher-Titus is one of only 29 Ohio hospitals selected for this designation.
“We are extremely proud of our Fisher-Titus team for achieving this designation six years in a row,” said Lorna Strayer, Fisher-Titus president and CEO. “It takes commitment from our entire organization including physicians, employees and board of directors to accomplish this. We have an innovative and unique team that works together to be on the cutting edge of technology.” The Fisher-Titus Information Services Department has achieved many milestones throughout the years as it progressed from a three-person data processing department in 1978 with a spotlight on supporting the financial aspects of the hospital to a 31-employee information services department today with a major focus in the clinical areas and patient care. Technology is making it easier for patients and providers to interact, thus improving communication, safety and patient-provider relationships. New tools are helping patients become more actively involved in their care and maintaining their health.
In 2010, Fisher-Titus in partnership with Cerner Corporation became the nation’s first all-digital “smart” community hospital after implementing a fully integrated electronic health record system and interactive technology in patient rooms. In 2011, Fisher-Titus achieved Stage 6 (the second highest level achievable) on Healthcare Information and Management Systems Society (HIMSS) Analytics Electronic Medical Record (EMR) Adoption Model.
“It is unbelievable to think more than seven years has passed since our go-live of a fully integrated Electronic Medical Record and it’s easy to forget the continued upgrading, enhancements, and improved functionality that have played such a vital role in being the success we are today,” said John Britton, senior vice president of information services at Fisher-Titus.
Some of the major projects in 2016 and the beginning of 2017 have included cyber security upgrades at Fisher-Titus, as well as a plan to upgrade the electronic medical record systems of many physicians’ offices within the Fisher-Titus Health system.
“With the support of the Fisher-Titus Information Services Department to help with integration 90 percent of active medical staff have had some form of electronic medical record system in their office,” Britton said. “The next step is to help physician offices to have an EMR system that can efficiently communicate with the Medical Center’s Cerner System.”
Fisher-Titus also continues to be ahead of the curve by integrating devices such as the iPhones into patient care. In addition, an interactive patient portal where patients can view their Fisher-Titus health records online was introduced to the community in August 2013.
“Our focus at Fisher-Titus is the safety of our patients. Through the use of technology, we are able to have extra measures in place to enhance patient care and safety,” said John Britton, senior vice president of information services. “One way we have accomplished this is by automating electronic and paper-based processes across the patient’s continuum of care to create a comprehensive electronic patient health record. This produces a ‘single source of truth’ for each patient, where hospital caregivers can easily access the EHR, securely, in real time anywhere at any time promoting the utmost patient safety and the highest of clinical outcomes.”
Technology is making it easier for patients and providers to interact, thus improving communication, safety and patient-provider relationships. New tools are helping patients become more actively involved in their care and maintaining their health, according to results of the Most Wired® survey.
According to the survey, Most Wired hospitals are using smart phones, telehealth and remote monitoring to create more ways for patients to access health care services and capture health information. This year’s results show:
- 76 percent offer secure messaging with clinicians on mobile devices.
- When patients need ongoing monitoring at home, 74 percent use secure e-mails for patients and families to keep in touch with the care team.
- 68 percent simplify prescription renewals by letting patients make requests on mobile devices.
- 62 percent add data reported by patients to the electronic health record to get a better picture of what is going on with the patient.
- Nearly half of the hospitals are using telehealth to provide behavioral health services to more patients.
- 40 percent offer virtual physician visits.
- More than 40 percent provide real-time care management services to patients at home for diabetes and congestive heart failure.
“The Most Wired hospitals are using every available technology option to create more ways to reach their patients in order to provide access to care,” said AHA President and CEO Rick Pollack. “They are transforming care delivery, investing in new delivery models in order to improve quality, provide access and control costs.”
Innovation in patient care embraces emerging technologies and underscores the need for secure patient information exchange. Hospitals have increased their use of sophisticated IT monitoring systems to detect patient privacy breaches, monitor for malicious activities or policy violations and produce real-time analysis of security alerts.
- 97 percent use intrusion detection systems.
- 96 percent perform data access audits.
- Nearly 90 percent run targeted phishing exercises to teach employees to question suspicious emails.
Most Wired hospitals are transforming care delivery with knowledge gained from data and analytics. They are investing in analytics to support new delivery models and effective decision-making and training clinicians on how to use analytics to improve quality, provide access and control costs.
- 82 percent analyze retrospective clinical and administrative data to identify areas for improving quality and reducing the cost of care.
- Three-quarters use sophisticated analytics such as predictive modeling and data to improve decision-making.
- Nearly 70 percent interface electronic health record data with population health tools for care management.
- More than 70 percent are providing data analytic tools training to physicians and nurses.
- 45 percent initiate a patient pathway using health IT to follow a care plan.
- Nearly 40 percent deliver quality metrics to physicians at the point-of-care.
- 32 percent have tools for real-time patient identification and tracking for value-based care conditions, such as chronic obstructive pulmonary disease.
HealthCare’s Most Wired® survey, conducted between Jan. 15 and March 15, 2017, is published annually by Health & Hospitals Networks (H&HN). The 2017 Most Wired® survey and benchmarking study is a leading industry barometer measuring information technology (IT) use and adoption among hospitals nationwide. The survey of 698 participants, representing an estimated 2,158 hospitals — more than 39 percent of all hospitals in the U.S. — examines how organizations are leveraging IT to improve performance for value-based health care in the areas of infrastructure, business and administrative management; quality and safety; and clinical integration.
Detailed results of the survey and study can be found in the July issue of H&HN. For a full list of winners, visit www.hhnmag.com.
About Fisher-Titus Medical Center
Fisher-Titus Medical Center serves Norwalk, Huron County and the region with the latest medical advancements providing the area’s 70,000-plus residents a full continuum of care that includes Fisher-Titus Memorial Hospital, a 99-bed acute care hospital; Norwalk Memorial Home, a 69-bed skilled nursing facility; The Carriage House of Fisher-Titus, a 48-unit assisted living facility; and a Home Health Center.
As a non-profit community hospital, Fisher-Titus offers patients the most advanced technology and medical treatments possible while providing the highest level of personal care. With a dedicated and talented staff of employees and an outstanding team of physicians, Fisher-Titus has earned numerous national recognitions. The Medical Center is accredited by Healthcare Facilities Accreditation Program (HFAP) and also is recognized as a Fully Accredited Chest Pain Center, a Primary Stroke Center and a Level 3 Trauma Center. . Since 2014, Fisher-Titus has earned five As. from the Leapfrog Group for Patient Safety. Fisher-Titus Medical Center also was named among Healthcare’s “Most Wired” in 2012, 2013, 2014, 2015, 2016 and 2017.
About the Most Wired Survey
The 2017 Most Wired Survey is conducted in cooperation with the American Hospital Association and Clearwater Compliance, LLC.
About the American Hospital Association
The AHA is a not-for-profit association of health care provider organizations and individuals that are committed to the improvement of health in their communities. The AHA is the national advocate for its members, which include nearly 5,000 hospitals, health care systems, networks and other providers of care. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. For more information, visit www.aha.org.
About Health Forum
Health Forum is a strategic business enterprise of the American Hospital Association, creatively partnering to develop and deliver essential information and innovative services to help health care leaders achieve organizational performance excellence and sustainability. For more information, visit www.healthforum.com.
About Clearwater Compliance, LLC | www.clearwatercompliance.com
Clearwater Compliance, LLC is a leading provider of healthcare compliance and cyber risk management solutions. Its mission is to empower hospitals and health systems to successfully manage healthcare’s evolving cybersecurity risks and ensure patient safety. Exclusively endorsed by the American Hospital Association, Clearwater solutions have been deployed within hundreds of hospitals and health systems, Fortune 100 organizations and federal government institutions. More information about Clearwater Compliance is at www.clearwatercompliance.com.