Published on April 13, 2020

Seeking Health Care during the COVID-19 Pandemic

During the current pandemic, you may be wondering about the best way to see a doctor or other clinician and follow the stay at home order and social distancing guidelines. Fisher-Titus offers many options right here in our community so you can still see a health care professional and prevent the spread of COVID-19.


Female physician completing virtual visits.Almost all of the Fisher-Titus doctors and Advanced Practice Practitioners are able to care for patients virtually by video or with a phone call for minor ailments. These telehealth options may be the right option for you or a loved one. Call your provider and ask if a virtual is the right option for your health care needs. Not all appointments can be done virtually, but your provider team will help determine whether a telehealth visit is the right appointment for you and when the appointment can be rescheduled.

To schedule a virtual visit with a Fisher-Titus Medical Care provider, current patients can simply call the office of the provider and let the scheduler know they’d like to be seen through a video visit. These appointments will be billed out through insurance at their normal rate, just as if they were being seen in person in the office.

Some appointments still need to be completed face-to-face with your doctor or practitioner. Your provider team will help you determine the best solution to provide the care you need.

Convenient Care

If you are not experiencing any respiratory symptoms (coughing, shortness of breath, etc.), Fisher-Titus Convenient Care is available on the north side of Norwalk on US 250. You can check into the clinic from the comfort of your car and the team will call you in so that you can still social distance while waiting to be seen. When registering, the Convenient Care team will ask about your health and if they detect any respiratory symptoms you may be directed to another site of care.

COVID-19 Virtual Screenings

If you are experiencing coronavirus symptoms and do not have a primary care provider or would like an immediate COVID-19 evaluation, a screening can now be done through a video visit using the Fisher-Titus Amwell telemedicine service.

To get started, simply download the Amwell app from the Apple or Android app store or visit and enter the service key FISHERTITUS to be connected with a board certified and experienced medical provider see patients over secure network any time of day, anywhere. No appointment is necessary and the visit is only $59 or less, depending on your insurance.

Emergency Room Mobile Assessment

For people experiencing respiratory symptoms, the Fisher-Titus Emergency Department provides a mobile assessment. Set up outside Fisher-Titus Medical Center off Shady Lane, the mobile assessment provides you an opportunity for a medical screening exam from an Emergency Department provider without leaving your vehicle. Please note – this is not drive up or drive through testing. Testing for COVID-19 is limited across the state and must be ordered by a provider.

If you need further monitoring or treatment after the assessment, you will be directed to a treatment area inside of the Emergency Department. Whether additional treatment is needed or not, an Emergency Department provider will make recommendations for what your next steps should be, including testing, if it is needed.

To enter the mobile Emergency Department assessment area, turn onto Shady Lane drive from Benedict Avenue, and then turn left onto Fisher-Titus Parkway. Follow the signs for the drive-through assessment located in front of the Snyder/White Heart & Vascular Center.

Avoiding unnecessary trips from home and taking precautions when you must go out are important components to slowing the spread of COVID-19. Everyone at Fisher-Titus Health wants to ensure you are getting the needed care for all of your health concerns. We are proud to provide many different health care options and resources in our community and helping prevent the spread of COVID-19.

For more information about assessment options and how Fisher-Titus is responding to the coronavirus pandemic, visit or follow us on Facebook.

About Matt Mattner

Matt Mattner is the Chief Operation Officer at Fisher-Titus. For more information about Fisher-Titus Virtual Visits, visit For more information about coronavirus, visit